NC MEC USA was built on responsive customer
Dial our main office phone number (770-271-7960
then press 1 for service), and you will be
NC MEC USA has a staff of dedicated field service technicians ready to assist with any difficulties you might encounter at your facility. Our experienced technical service support staff, using the "Global Service Support Network", solves about 85% of service related problems over the phone, saving our customers time and money. When a service visit is requested, well have a person at your facility on the date you requested.
If you need a replacement part for one of our products, well use the "Global Service Network" to find the part, or well pull it off a stock unit under production. Well gladly risk the late shipment of a new unit to ensure that a current customers machine is running. Well ship critical components same day or overnight whether its a warranty part or not, to meet your needs. To track our shipments, we have gone online with our shipping company; we can track your shipment or provide you the information to do so directly.
Additionally we now offer purchase of parts by credit card, it speeds up the ordering process by eliminating purchase orders and credit approval. Return Parts Note
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