Turret Punch Press, Laser Cutting 
and Sheet Metal Fabrication

 

Service and Support

NC MEC USA was built on responsive customer support. 
Call us, and you’ll be talking to someone immediately.

 Service Rates   Preventative Maintenance Rates   Extended Warranty  


Just dial our main office phone number (770-271-7960 then press 1 for service), and you will be 
speaking to someone from our qualified team of technical support specialists.


SO JUST WHAT MAKES OUR SERVICE DEPARTMENT BETTER?

Superior Field Service

Replacement Part Policy

 

FIELD SERVICE TEAM

NC MEC USA has a staff of dedicated field service technicians ready to assist with any difficulties you might encounter at your facility. Our experienced technical service support staff, using the "Global Service Support Network", solves about 85% of service related problems over the phone, saving our customers time and money.  When a service visit is requested, we’ll have a person at your facility on the date you requested.





REPLACEMENT PART POLICY

If you need a replacement part for one of our products, we’ll use the "Global Service Network" to find the part, or we’ll pull it off a stock unit under production. We’ll gladly risk the late shipment of a new unit to ensure that a current customer’s machine is running. We’ll ship critical components same day or overnight whether it’s a warranty part or not, to meet your needs. To track our shipments, we have gone online with our shipping company; we can track your shipment or provide you the information to do so directly.

Additionally we now offer purchase of parts by credit card, it speeds up the ordering process by eliminating purchase orders and credit approval. Return Parts Note

To track a shipment with

Track a UPS shipment

or

or you can

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